Question 1

Are there any other fees besides the quoted fee for service?

Accepted Answer

No, at Southland Shredding we do not believe in charging any add-on fees like fuel surcharges, container-lease fees, or out-of-service fees. The price you are quoted is the price you will pay.

Question 2

Can we pick any day for service that we want?

Accepted Answer

No, we arrange our routes to be done as economically as possible, which means we service certain areas on certain days. Our Zip Code Locator will tell you what day we service your area.

Question 3

What do you mean by 'standard file-size box,' and does our material have to be in boxes?

Accepted Answer

A standard file-size box measures 12″ x 16″ x 12″, similar to a copy paper box. No, your material does not have to be in boxes. It may be gathered in bags, boxes, plastic containers, laid out on tables, or it may still be in file cabinets.

Question 4

Do you make appointments?

Accepted Answer

No, we schedule jobs for certain days in certain cities according to our routes, and we will give you a two-hour window of time so you are not waiting for us all day. With traffic the way it is, we may run ahead or behind; but we will certainly try our best to be within two hours of the scheduled time.

Question 5

Do you have a minimum charge?

Accepted Answer

$100 for up to fourteen (14) boxes or two 64-gallon containers worth of material. A job this size will take no more than fifteen minutes of your time. If you have recently done any shredding with a personal shredder, you realize what a deal this is.

Question 6

Is it ok to leave on fasteners?

Accepted Answer

Yes, our machinery will tear up all fasteners so there is no need to remove them. During the recycle process, all metal is removed through magnetization and screening.

Question 7

Are there materials you don't shred?

Accepted Answer

We don’t shred X-rays or plastic media on-site; but all this material can be shredded off-site.

Question 8

Why don't you take the cardboard boxes?

Accepted Answer

Although cardboard is recyclable, the fiber content is different than that of paper; therefore, these materials cannot be mixed and remain recyclable. So, unfortunately, we cannot shred your cardboard box as we do recycle all paper. Mobile shred trucks are not built with storage capacity; thus, we are not able to haul off boxes.

Question 9

Are you NAID (National Association for Information Destruction) certified?

Accepted Answer

Yes we are NAID AAA Certified for both on-site and drop off document destruction.

Question 10

Why do you not publish a price list?

Accepted Answer

There are too many variables that may affect the price for any given job. Your location and quantity of material are factors in determining our fee. Speak to one of our customer service representatives for pricing information. A relatively accurate box count is required for all quotes.

Question 11

Do your personnel physically touch our material to be shredded?

Accepted Answer

No, but they are constantly viewing the material to be sure there are no contaminants going into the shredder. We have found corporate stamps, staplers, pens, and other items that do not need to be shredded and will remove them before they go into the shredder.

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